Customer Testimonials
After finding very positive ratings for Froula on Puget Sound Consumer's Checkbook, I had them install a security system for me. The installer was able to recommend ways to save money by careful placement of the sensors. The system they sold has been easy to use and very reassuring to have. Since it had been several years since I had the system set up -- and since I was getting an odd warning beep, I asked them to come out and do a check-up of the whole system. Their technician was thorough and careful, and explained options. I ended up getting a new battery and a replacement sensor for one of the zones.
I'm very satisfied with their professionalism and their helpfulness.
-Louisa R, April 2021
Not sure about how much of a testimonial this is, but the service I received form the technician who worked on our door locks was great. He explained everything thoroughly and demonstrated how the new lock system works,. He was very courteous. He arrived onetime and completed the job quickly. It was a perfect experience.
-Ron J, May 2021
Very prompt service, courteous and knowledgeable. Arranging appt with Alexis was most efficient and Scott H. did a thorough job start to finish. Left everything neat and tidy. Highly recommend!
-Jan W, May 2021
Froula focuses on customer needs first and builds a plan based on our customer expectations. They adapt to challenges and obstacles in some environments to create the best possible solution.
-David C, June 2021
We have three commercial buildings on the east side of Seattle and we use Froula to handle all of our fire alarm , smoke detector and wed /dry system testing and have for many years.
GREAT PEOPLE !
-Jerry, Business, June 2021
The Froula supervisor Scott and his crew did an excellent job installing a new alarm system in our home.
They've also installed security systems in our commercial construction projects in years past.
The crew members worked efficiently with skill and respect for the property.
The work was completed as planned.
We highly recommend Froula for commercial and residential security and communications systems.
-Robert K, June 2021
This is the third time I’ve called FROULA to install and/or upgrade my security system (in my last house and current house). I would recommend FROULA to anyone. Their in-person communication and responsiveness is excellent.
-Ev P, June 2021
I was very pleased with the updated system Froula installed. There was no fuss, mess or bother. It was done in a timely and professional manner. Thanks Karen
-Karen, June 2021
Froula always provides prompt customer service, fair prices, and clear communication. I love working with them!
-Chelsea A, Multi Family, June 2021
Froula exceeded my expectations throughout the purchasing and installation process. The sales/design process was made very easy. Froula listened to what I wanted, proposed various options, and provided a final bid quickly and I believe at a reasonable price.
The prewire and the final installation was performed by very skilled people. Everything went smoothly including working with my job foreman and the other subs as required. Like all projects, our project schedule changed several times. Froula would periodically check in with us to determine if we were ready for them. If not, they always checked early enough for them to change and accommodate our schedule.
Once the system was set up, I was thoroughly trained to use it. Again, they exceeded my expectations in every way!!
-Mike P, July 2021
My contacts with Floura Alarm Systems was thoroughly professional and accurate. When your schedule person (Jasper) was careful to note the somewhat difficult to find our home, but all information was well noted. His staff person (Willy) had no problem to find us, and even arrived 20 minutes early! He knew the details of our alarm system operations so he had no need to "learn" my complications. He quickly discovered the three issues needed to be correctly, so he just did it! His manner and skills was very, very knowledgeable and notably personable.
If one needs your system repaired or installed, I completely recommend the Floura Alarm System and their staff
-Jim S, July 2021
I have enjoyed working with Froula staff solving problems and creating strategies to keep my system up to date. They are kind when listening to my concerns. I feel confident working with a local family business with local monitoring and state of the art technology. I have recommended Froula several times to Seattle friends
-Margaret E
Todd and crew really listened to what I wanted and made perfect recommendations. I hadn't planned on getting cameras for my home but due to an unfortunate incident, it became necessary. Now I have peace of mind which is so very important.
-Christina H, August 2021
I have had the pleasure of working with Froula Alarm Systems, Inc. for well over ten years. As a property manager having great vendors who know their trade, are professional and respectful in all their projects that are undertaken. I have worked with Rich Rhome for the entire time and we have a great relationship and his work ethic is outstanding. He knows the standard of performance and is very knowledgeable at solving problems.
-Pat W, Multi Family, September 2021
Really like dealing with Froula Alarm's. Professional, quality service that is locally owned and operated. I would absolutely recommend.
-Emily M, September 2021
Froula Alarm Systems was amazing from the start. The customer service was very professional and top notch. They listened to my unique issue and were able to help me when other companies I called would not.
The gentleman that came to my home to work in my alarm system was very polite and knowledgeable.
This was a wonderful experience.
-Candace Z, October 2021
Froula's Team made everything so easy! Kelly lined out all options so we could pick and choose what best fits us and our lifestyle. The installers were quick, tidy and answered so many of questions patiently and provided us effortless service.
-Kara W, October 2021
Froula Alarms has been my go-to alarm company for a number of years. They get the work done right the first time, rates and system prices are better than the large national companies.
-Sharon H, October 2021
I always believe employee’s are the mirror reflection of the company they work for. Your employees are WONDERFUL. The team that can to install at my home were courteous and made a point to not only answer my questions but to assure I could use the system well before they departed. It’s a joy to deal with a wonderful company that has such wonderful and helpful people.
-John C, October 2021
It was refreshing that Froula took the time to work out what we needed vs try to sell us as much as they could (which was our experience elsewhere). Very grateful for their honest advice & great customer service. There was a bit of a wait time to get things installed but it was worth the wait!
-Sally B, October 2021
We had another company out to fix our video monitors 3 times in a year, since they had been upgraded. The 4th time, we called Froula to get an estimate about switching companies. While the estimator was at the house, he fixed the video camera within 15 minutes! He clearly knew exactly what he was doing. We had our system switched over to Froula. They were courteous and helpful. They explained the phone app to the system and made sure we could use it properly.
-Sue C, October 2021
My experience with Froula Alarm Systems was outstanding. The bid process was responsive, no-pressure, and straightforward. My last-minute requests for changes were handled in stride. The install crew was friendly and efficient. An altogether easy process. I'd recommend Froula to anyone.
Paul G, October 2021
It was fantastic to work with a local and reputable company that cares about our business. Thank you team Froula!
-Dan G, Business, October 2021
Truly dealing with a first class operation, from install to any service needs, would recommend to others
-Joe G, October 2021
Froula is a local company that is quick and responsive. Their work is top notch and very reasonably priced.
-Scott R, Business, November 2021
Our tech was on time and very pleasant and knowledgeable about our security system. Took the time to test everything and ensure that we are all secure! Highly recommend
-Jeri F, December 2021
My husband and I are very happy with the knowledgeable prompt service we have received from Froula and would recommend them without hesitation
-Cricket M, January 2022
Plagued by continual problems and inaccurate monitoring, we feel fortunate to have found Froula Fire Systems and Alex Almas. Mr. Almas's technical acumen is impressive, but most importantly, effective. Any dealings with Lisa in the Office were accurate, timely, and extremely professional. Fire protection is so integral to peace of mind anywhere, but especially in a Multi-Family building. We're quite comfortable with Froula on our Team.
-Bob B, Multi Family Housing, January 2022
Froula is terrific. Prompt and friendly service. Customer-friendly pricing and contracts. Easy-to-use equipment. By far the best I have used. Thanks.
-Matt M, Business, February 2022
Nothing but good things to say from the front desk Linda to the "on time" technician Scott. Scott was particularly knowledgeable and efficient working on this 50 year old hard wired system. He had all the replacement parts he needed and was also prepared to make field repairs to wires damaged by rodents that saved tearing into walls. Well done!
-Peter T, February 2022
The team was great they showed up Promptly for the estimate. The whole crew for the install showed up on time was communicative and cleaned up throughout the process
-Nick G, February 2022
As a civil engineer managing maintenance for a 36 unit condominium I have been extremely pleased with the service from Froula for the past 14 years. The service has been professional and courteous and our owners have provided very positive feedback during the yearly confidence testing inconveniencies.
-Mike J, Multi Family Housing, February 2022
The service team is professional and customer focused. They are very interactive and very caring. This is a company that valued customer and wants a long relationship.
-John C, February 2022
I have used Froula for the security at my homes for many years. Their installation and service is great.
-Judy W, February 2022
All the technical that come here are very professional and politeRich always do a great job and always keep me updated
DS, Multi Family - Auburn, December 2021
I have been a Froula customer for nearly 40 years. They are a customer oriented, service company. They are smart and flexible and find ways to make our lives easier.
JB - Kirkland, December 2021
Great service and very knowledgeable people. I am fortunate to have them work at my house.
TB - Burien, December 2020
We got the door control system just as our business needed.
Service was timely, very professional and thorough. Would definitely work with Froula again.
DB, Business - Edmonds, January 2021
Service from this company is precise, quick, and thorough. The Inspector checks all fire alarms, water bottles, and sprinkler heads. He makes sure all instruments and water pressure systems are working accordingly.
We are overjoyed with customer service internally and externally, who have exceeded our expectations. And their fees are definitely in line with your size of the building.
GG, Multi Family Housing - Seattle, January 2021
Scott, your tech, was fantastic. HOWEVER!!! It's the absolute pattern we've experienced since we decided to leave ADT and do business with a locally owned company. I also am a business owner and have always supported local and small business ownership.
Many Thanks!
DS - Spanaway, January 2021
I've had the pleasure of working with Froula for a little past 1 year now. Rich is amazing, very helpful, knowledgeable, hardworking and just a pleasure to work with! Froula as a whole has always been very responsive rather with emails, phone calls and being there when they say they will be there!
Thank You, Froula!!!
JD, Multi Family Housing - Seattle, January 2021
We replaced windows & gliders and needed to remove the old alarm sensors and reconnect new ones after the replacement was completed. Spoke with Jasper and was guided through the procedure of removing the old sensors. He assured me it was simple to do (it was) and he remotely disconnected the system for us.
Willie came by to install the new sensors, test the system & make sure everything was working perfectly!
Our family feels safe, protected & cared for by Froula.
Highly recommend Froula to anyone wanting quality product and customer service!
NM - Federal Way, January 2021
Froula has always been on hand when we have needed help with the systems installed by them in our house. They are very professional in their interaction with their customers. They will work with you on line to solve issues and if it can’t be handled that way, they will make an appointment to come to your location. It like ask and you shall receive.
Great company with employees that know what they are doing.
CD - Seattle, February 2021
Jake and Jasper have been very helpful in successfully resolving a problem that I had with a security camera that Froula installed recently.
RC - Seattle, February 2021
We are very pleased with our entire experience since we joined Froula. We are especially pleased with the outstanding service we have gotten from your Technician Scott. He's SUPER!
SS - Spanaway, February 2021
Always a pleasure to work with Froula! Knowledge, capable, hard working people! Thanks for always being there to help us!
MP, Business, Edgewood - March 2021
Froula Alarm Systems provides a reliable product and competent, well mannered technicians. Their phone support is also first- rate.
-Linet H, April 2021